Privacy policy.

Klostel Ventures Limited Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

Contact Details

Email
klostelventures@gmail.com

What Information We Collect, Use, and Why

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Occupation

  • Date of birth

  • Usage data (including information about how you interact with and use our website, products, and services)

  • Employment details (including salary, sick pay, and length of service)

  • Information relating to compliments or complaints

  • Account access information

  • Website user information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Account information, including registration details

  • Marketing preferences

  • Technical data, including information about browsers and operating systems

We collect or use the following personal information for the prevention, detection, investigation, or prosecution of crimes:

  • Names and contact information

  • Client accounts and records

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Profile information

  • Marketing preferences

  • Website and app user journey information

  • IP addresses

We collect or use the following personal information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Purchase or client account history

  • Website and app user journey information

  • IP addresses

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

  • Identification documents

  • Client account information

  • Any other personal information required to comply with legal obligations

  • Criminal offence data

We collect or use the following personal information to protect client welfare:

  • Names and contact information

  • Client account information

We collect or use the following personal information for recruitment purposes:

  • Contact details (e.g., name, address, telephone number, or personal email address)

  • Date of birth

  • National Insurance number

  • Copies of passports or other photo ID

  • Employment history (e.g., job application, employment references, or secondary employment)

  • Education history (e.g., qualifications)

  • Right to work information

  • Details of any criminal convictions (e.g., DBS checks, Access NI, or Disclosure Scotland checks)

  • Security clearance details (e.g., basic checks and higher security clearance)

We collect or use the following personal information for dealing with queries, complaints, or claims:

  • Names and contact details

  • Account information

  • Photographs

  • Relevant information from previous investigations

  • Customer or client accounts and records

  • Correspondence

  • Location data

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. The lawful bases we rely on include consent, contract, legal obligation, legitimate interests, and public task. Your data protection rights include access, rectification, erasure, restriction of processing, objection to processing, data portability, and the right to withdraw consent. Further details can be found on the ICO’s website.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide and improve products and services, manage client accounts, prevent crimes, market updates, conduct research, comply with legal requirements, protect client welfare, recruit talent, and handle queries are based on consent, contract, legal obligation, legitimate interests, and public task as outlined in our full privacy policy.

Where We Get Personal Information From

  • Directly from you

  • Previous employment

  • Providers of marketing lists and other personal information

  • Suppliers and service providers

How Long We Keep Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or reporting requirements. Retention periods vary based on the type of data and legal obligations. Here is an overview of our retention policy:

  • Client Account Information: Retained for the duration of the client relationship and up to 6 years after the relationship ends to comply with legal and contractual obligations.

  • Recruitment Data: Retained for 12 months after the recruitment process is completed unless consent for extended retention is obtained.

  • Marketing Data: Retained until the individual opts out or withdraws consent, after which it will be securely deleted within 1 month.

  • Legal Compliance and Transaction Data: Retained for a minimum of 6 years to comply with tax, legal, and regulatory obligations.

  • Complaint and Query Data: Retained for 3 years after resolution to support any further queries or legal follow-ups.

Data that is no longer necessary for these purposes will be securely deleted or anonymised.

Who We Share Information With

Others We Share Personal Information With

  • Professional or legal advisors

  • Organisations we’re legally obliged to share personal information with

  • Publicly on our website, social media, or other marketing and information media

  • Suppliers and service providers

  • Professional consultants

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last Updated
13 November 2024